Effective as of September 12, 2026
Important Notice: Kivara AI sells exclusively digital goods and services that are delivered electronically and instantly upon purchase. This includes:
Due to the nature of digital goods and instant delivery, all sales are generally final. Once a purchase is completed and the digital goods are delivered to your account, the transaction is considered complete and non-refundable.
We may grant refunds in the following exceptional circumstances:
If you experience technical problems that prevent you from accessing or using the purchased digital goods, and we are unable to resolve the issue within a reasonable timeframe, you may be eligible for a full or partial refund.
If you were charged multiple times for the same purchase due to a processing error, we will refund the duplicate charges immediately upon verification.
If you believe a purchase was made without your authorization, please contact us immediately. We will investigate and may issue a refund if the transaction is confirmed as unauthorized.
If our service fails to deliver the purchased digital goods due to a system error, you are eligible for a full refund or re-delivery of the goods.
Refunds will NOT be granted in the following cases:
You may cancel your subscription at any time. Upon cancellation:
We do not provide pro-rated refunds for partial subscription periods. If you cancel your subscription, you will continue to have access until the end of the period you have paid for.
To request a refund, please follow these steps:
Time Limit: Refund requests must be submitted within 48 hours of the original purchase. Requests made after this period will generally not be considered.
If your refund request is approved:
Important: If you initiate a chargeback with your payment provider without first contacting us:
We encourage you to contact us directly before initiating a chargeback so we can work together to resolve any issues.
For customers in the European Union and United Kingdom: By purchasing digital content and explicitly agreeing to immediate delivery, you acknowledge that you waive your right of withdrawal under the Consumer Contracts Regulations once the digital content has been delivered to your account.
All prices are listed in US Dollars (USD). If your payment is processed in a different currency, your financial institution will handle the conversion. We are not responsible for exchange rate fluctuations or conversion fees.
Refunds will be processed in the original transaction currency. You may receive a different amount than originally paid due to exchange rate changes.
Free credits, promotional bonuses, and trial periods are non-refundable and have no cash value. These promotional items cannot be exchanged for refunds or transferred to other accounts.
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Purchases made after policy changes will be subject to the new terms.
If you have any questions about our Refund Policy or wish to request a refund, please contact our support team through the designated support channels.
We aim to respond to all refund requests within 24-48 hours during business days.
Kivara AI sells digital goods that are delivered instantly and electronically. All sales are final except in cases of technical issues, duplicate charges, unauthorized transactions, or service failures. Refund requests must be made within 48 hours of purchase. By making a purchase, you acknowledge and accept this Refund Policy.