Privacy Policy

1. Introduction

Kivara AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Account Information: Name, email address, username, and password
• Profile Information: Profile picture and display name
• Payment Information: Billing details processed through secure payment providers (we do not store credit card numbers)

2.2 Usage Information

We automatically collect certain information when you use our service:

• Chat messages and conversations with AI characters
• Generated images and content
• Credits usage and transaction history
• Device information and IP address
• Browser type and operating system
• Usage patterns and preferences

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our AI-powered services
• To process your transactions and manage your account
• To improve and personalize your experience
• To communicate with you about updates, offers, and support
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations
• To train and improve our AI models (in anonymized form)

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely using industry-standard encryption.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our service (e.g., payment processors, hosting providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

6. AI-Generated Content

Content you generate using our AI services (including chat messages and images) is stored to provide the service and may be used in anonymized form to improve our AI models. We do not share your specific generated content with third parties except as necessary to provide the service.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and store certain information. Cookies are files with small amounts of data that are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for data processing
• Object: Object to certain data processing activities

To exercise these rights, please contact us through our support channels.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

10. Children's Privacy

Our service is not intended for users under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated revision date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our support channels.